DIKW Pyramid (Ackoff)
Such a social and relational capital can be the driver for the creation of organisational wisdom . Organisations have long focused on the skill base and on the accumulation of internal know-hows, improving and encouraging people to increase their knowledge base, as if by increasing the individuals knowledge could spontaneously have a massive impact on the whole organisation. An increase in the know-how is essential for an organisation, however, for such a know-how to become an organisational asset, rather than to remain an individual (human resource related) skill, more efforts are needed.
If the relational capital is not adequate and constructive, knowledge of an individual remains an individual personal asset rather than becoming part of a collective and organisational environment.
To capitalise on the learning practices that have pervaded organisations in the past decade, knowledge needs to be put into action. Know-hows need to turn into know-whys.
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